Frequently asked questions

Our goal is to give you relevant information and professional guidance about selecting your decorative fixtures and hardware - so you are a better-informed consumer. Here are a few of the questions we are most often asked:

Do I need an appointment?
No. But we recommended it – so you save time and get the most from your visit. Plus, there is so much to see in our comfortable showroom. Browsing and dreaming are encouraged. Our consultants stand ready to answer questions and provide guidance, with no sales pressure nor obligation.

How are we different than the big box retailers?
One word: expertise. Our professional team is second to none when it comes to the latest in design and innovation in decorative fixtures and hardware for the home. The products we sell are the finest. Period. The phrase most often used is, “Jewelry for your home.” Our selection of products are not “builders grade” like you find at big box stores; they are top of the line. In addition, we provide free one-on-one consultation. We will customize your plans using the most up to date, high quality products from the best manufacturers in the industry. We will assist you in selecting a single faucet -- or plumbing and hardware for an entire house.

Do you install?
No, we do not. However, we will recommend highly skilled contractors and specialists who have earned our trust and confidence.

Can I remove a tub and replace it with a shower?
Yes. There are numerous products available today that are designed expressly for this remodeling option. 

A toilet is just a toilet, right?
No. Not anymore. Performance, style, and water consumption are all critical factors in determining what products are right for your home. Style matters these days when it comes to resale. In addition, performance and water usage are issues that will only intensify. For
example, it’s no secret water is becoming a more expensive resource with shortages threatening. Replacing that old 5 gallon per flush toilet with a new water efficient 1.6 gpf high performance model can save you money by cutting your consumption by hundreds of gallons per year!