FAQ

General

No, an appointment is not necessary, but highly recommended, especially for new homes or large renovation projects. When we know to expect you, we are able to plan ahead to help insure you get the most from your visit.
No, we do not install, but our salespeople are industry trained and can walk you through many of the processes. We leave the actual installation to the skilled professionals and we provide the best products available. We are happy to recommend highly skilled plumbers and contractors who have earned our trust and confidence.
Absolutely! Parts are our heritage. Our company was founded as a parts and supplies store and we have a huge inventory of plumbing, lighting, irrigation, and well parts available to you at our sales counter with a friendly staff that has over 100 years of combined industry experience. We recommend you bring your part in with you. If that is not possible, try to take a picture of your part and we can help you with what you need.
We area diversified company with an outside sales office that focuses primarily on commercial jobs and quotes. We understand your job is competitive and we provide very competitive pricing. We want the opportunity to get the job, just like you do. Once we secure a job with you, our specification books and service are second to none. Contact a branch manager for more details.
We provide products for all budgets. Once we know your budget expectations, we can guide you to the products that will best meet your needs.
Yes, we are heavily stocked with many plumbing and lighting fixtures as well as accessories and parts. If we don't have it, chances are no one else in town does either. If you do require a custom order, lead times can vary from overnight to a number of weeks depending on the manufacturer. Make sure you understand lead times from your sales consultant.
We stand behind all manufactures warranties for product that you purchase from us. We strive to only provide products that we know will stand the test of time. When something does go wrong, as it sometimes does, rest easy, we assure you we will help you resolve any issues you may have. This is part of the exceptional service we provide.
The employees at our company have 100's of years of experience, excellent customer service and brick and mortar investments to help you make the best selections possible. These are things the Internet simply cannot provide. When you purchase products on the Internet, you have no warranty if something goes wrong down the road and you cannot be guaranteed you are receiving genuine and not counterfeit product. Many plumbers will not install Internet product for fear that there will be installation issues. When it comes to water and electricity in your home, it is always best to Shop Local!
Sometimes we can match Internet prices, so please ask if you have a concern. Keep in mind that not all products that you see on the Internet are the same products we provide. Sometimes the Internet items will not come with the necessary parts for installation, therefore making the product appear less expensive. Always remember that manufactures warranties only apply when an item is purchased from an authorized dealer. The Internet is a third party supplier and warranties will be voided.

Plumbing

Not anymore! Performance, style, and water consumption are all critical factors in determining what products are right for your home. Style matters these days when it comes to resale. In addition, performance and water usage are issues that will only intensify. It is no secret that water is becoming a more expensive resource. Replacing your old 5 gallon per flush (gpf) with a new water efficient 1.6 gpf high performance model (that actually flushes better than your 5 gallon model) can save you money by cutting your water consumption by hundreds of gallons per year!
Yes! There are numerous products available today that are designed specifically for this remodeling option. Please remember it is nice to keep at least one tub in the house for resale purposes.
What's in the wall determines it all! The new shower trim that you select is married to a rough in value behind the wall. In order to update your shower, you must replace the rough in value. If you do not have access to get behind your shower wall, you will have to tear out from the front. This will mean new tile or a new shower unit.
Physical Vapor Deposition (PVD) is a finish that will not corrode, discolor, or tarnish. Even heavily used items like handles and pop up drains will with stand the use of time. These cutting edge finishes are so durable, that they are guaranteed for life against tarnishing. PVD has proven resistant to over 100 cleaning products and can withstand many harsh environmental factors such as salt air and hard water.
We provide products for all budgets. Once we know your budget expectations, we can guide you to the products that will best meet your needs.
It's our job to help you get the most from your shower. A hand held has many benefits. It offers the best way to clean and rinse your shower by helping you to get to all of the hard to reach areas. It also offers you a way to shower and control what parts need to get wet. For example, if you only want to shave your legs, or someone has had surgery, it can offer a way to shower without the full soak down.
A pressure balance shower control consists of one handle that controls both volume and the temperature of the water. A two-handled pressure balance shower has one handle for hot and one for cold. The major advantage of a pressure balance over thermostatic is price; pressure balance showers are more cost-efficient. The downside is that you get what you pay for. With pressure balance you have fewer options for your shower. A pressure balance value will not allow you to use more than one function, like an overhead shower head and a handheld shower or body spray, simultaneously. Because it cannot sense temperature, the scald-proof factor is lower than in thermostatic systems. A thermostatic shower does as it implies: it keeps the temperature stable. Thermostatic valves sense water temperature and will mix the hot and cold to deliver the perfect temperature. Once you find that temperature, you won't have to find it again every time you shower. This is the “set it and forget it" feature of thermostatic. Because you control two shower components, the volume and the temperature, thermostatic values have two handles. One controls and perfect temperature and one turns the water on and off. Thermostatic values have the advantage of being safer for children and the elderly, who are especially at risk of shower scalds. It's also great for the lazy and busy people who don't want to fiddle with the temperature every time they shower.
The standard rule is that there is no "standard" when it comes to your sink size. Kitchen sinks from all manufacturers are typically produced in an assortment of standard sizes. One of the most common sizes is a 22"-by- 30". However, even the 22"-by-30" sink may seem too large in small kitchens and too small in large ones. We are here to help you find the right fit for your needs. We can guide you in measuring the best size for your space. After all, the sink is the water appliance of the kitchen and the most used.

Lighting

To size a fixture over a dining table , measure the length and width of the room and add those figures together. The sum converted to inches will equal the right size diameter chandelier. Tip: If you know the size of the existing table , measure the width and subtract a foot. You usually need six inches on each side of the fixture so that you do not hit your head when setting the table! For a unique look think about using TWO smaller fixtures, ask us how!
When hanging a light over a table, it should be 30"-36" off the top of the table. Most of the time this is around five feet from the floor If hanging in an area that someone would need to walk under the fixture, such as a foyer or bedroom, do not hang lower than seven feet off the floor. Tip: Most standard height doors are 6'8", make sure if a fixture is near the door you have the proper clearance.
One lantern should measure 1/3 the height of your door. For two lanterns choose a size around 1/4 the size of the door. Don’t be afraid to go large if you are not sure!
Sconces should be placed at eye level and 36"- 40" apart. Keeping this in mind, measure the width of your vanity to see if there is enough room for two sconces.
Generally they are placed 75-80" from the floor is the best height for a vanity light. Tip: You will receive more light on your face if the fixtures are pointing down.
No, it is not legal by code in most areas to hang a fixture over a tub. Try wall scones for a decorative look around a large tub or a chandelier mounted in the rooms center.